March 18, 2020
Keeping Pets and People Healthy Amidst COVID-19 (coronavirus)
As we live our purpose of caring for life’s greatest companions to the best of our ability during these challenging times, the health and safety of our patients, clients, and hospital teams remains our top priority. We are implementing and adapting plans and protocols based on the best direction from public health and veterinary authorities so that our hospital teams are able to continue to provide care for our patients. Veterinary care is an essential part of our community and we want to assure you that our hospital is open and will continue to provide services at this time. We also want to work with you and our hospital teams to limit direct contact in order to focus on safety for everyone during this pandemic.
In keeping with current expert recommendations, we have made the following changes at our hospitals:
Admittance and check-out
When arriving at our hospital, we ask that you follow the below steps for the safety of all:
Note that this protocol is in effect at all VCA Canada hospitals, including our primary, urgent care, emergency and specialty practices.
We will do our best to coordinate your visit from outside the hospital, including providing follow up instructions and taking payments.
Discontinuation of all non-essential (or elective) medical services
In alignment with our national and many of our provincial veterinary medical associations we have discontinued all non-essential (or elective) medical services in our hospitals. This is an unprecedented decision but one that will allow us to continue our purpose of caring for life’s greatest companions while helping to further reduce the potential for transmission of COVID-19 within our communities. The question of what exactly constitutes an essential or emergent service versus a non- essential or elective procedure or service will be determined by our medical teams. We will be in contact with you directly if you have a previously scheduled procedure that will need to be postponed and rescheduled.
Change in hospital hours
Effective immediately, we will be changing the operational hours in our hospitals:
For the latest information on operational times or protocols of any of our hospitals, please call the hospital directly, or check the hospital website or Facebook page.
Methods of payment
Effective immediately, we will no longer accept cash or cheques in our hospitals. We will continue to accept Visa, Mastercard, Amex, and debit. Financing is also available through our partner, Paybright.
We have been in constant contact with the suppliers and manufacturers responsible for ensuring our hospitals have sufficient supply of veterinary diets and over the counter products, and we do not anticipate any disruption to this supply. However, instances of buying large quantities of these products have strained the supply chain unnecessarily.
We respectfully request that our clients limit their purchases of these products to immediate need plus one month’s supply to ensure all clients and patients have access to these products.
Our goal is to keep our essential services available to the communities we serve and to be there for you and your pets. Thank you for your cooperation and for doing your part in helping to keep pets and people safe, and please don’t hesitate to call with questions. We anticipate our phone lines will be busier than usual, and therefore, we appreciate your patience!
As the COVID-19 situation continues to evolve, we will adapt and change. We are committed to providing you with the latest information as soon as possible so that you can make the best decisions for your pet’s healthcare.
President, VCA Canada Animal Hospitals
COVID-19 Care For Your Pets
Give your pets the love and care that they deserve during this pandemic.